Customer care specialist with German

Full time, Brno/remote  

We are originally from Brno and we have our own product that has given rise to more than 40 million projects worldwide and fundamentally simplified the way websites and e-shops are created.

But above all, we are not a big corporation. Although there are over 120 of us, including 25 developers, we still fit in a single building where all decisions are made. So at any moment you will know what and why things are happening. We are not a team that jumps from project to project, we do not deliver as quickly as possible at the expense of quality - that is not our style.

With us, everyone can always concentrate on work and we guarantee enough time for it. And all of this in great office spaces - our offices have several relaxation zones, kitchenettes, and terraces where you can chat with colleagues about sports, beer, or any craziness, and it doesn't disturb anyone.

English comes in handy here: You'll come across people from different corners of the world, from Sweden to Brazil.

The best things are created in the simplest way. That's why we're looking for great, adaptable, and easy solutions. Not only towards the customer, but also towards ourselves.

We are looking for everyday hero that would help our customers with their needs. We help people to be successful online, to build website around their needs quickly without having any advance coding skills or technical knowledge. There are times when a little help is needed and that is where you come in - because one of our very important market is Netherlands, we need a colleague who speaks and writes Dutch fluently, can communicate well and is not scared of ocassional translations and working together with product team.

What we need from you?

The most important thing for this position is customer approach - to be able to represent Webnode, find the best solution for customer and communicate it with him. Previous experience from customer care position is very appreciated and welcome but it is not a necessity if you are fast learner and technology is your friend.

What can we offer?

Unlimited paid vacation days. Yes, that is right - we offer unlimited paid vacation days for every employee here - sure it has some rules, but it works really well and if you ask around, people really like it and most importantly, use it :-).

We support your need to learn something new. Everyone here has a budget he can spent on courses of their own choice. Webnode will always pay half the price of the course. Cooking, driving, dancing, learning new language was never easier.

We are fun, friendly and flexible. Do you want to work from home? You got it. Do you want to come to the office and enjoy the company of your colleagues or maybe play a little air hockey in the kitchen? You got it.

There is a lot more in terms of benefits, you can find the rest down in the details and we will be happy to talk more about what we can offer via Teams or in our offices in Brno. 

Customer care Team

Get to know us!

About the job

Company: Webnode CZ s.r.o.

Address: Hlinky 995/70, Brno - Staré Brno

Required education: High school, College

Required languages: English (Advanced) and Fluent level (native or near-native) of German

Benefits: Unlimited vacation, garden workouts, fresh fruits in a workplace, sport challenges in Strava, great coffee, day off for your birthday, home office, flexible working hours, company kindergarten, holidays that you celebrate, internal language courses, paternal vacation, contribution to any external courses, company library, 5-year anniversary gift, gift for your wedding day and birth of a baby, international breakfasts and other events, reduced mobile phone tariff and bank account, Webnode Premium Plans for free, and lots of others.

Employment: Full time

Employment duration: Fixed period

Contract type: Employment contract / contract for work


Who will you meet in the interview?

In the interview, you will meet Matěj. If you have any questions now, do not hesitate to write it to matej.kamenik@webnode.com.

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