Who are we looking for?

We're looking for an empathetic and patient person who enjoys helping people and solving their problems so they walk away satisfied. You don't need to be a tech wizard – your're good with a willingness to learn and not be afraid to ask questions. We'll teach you the rest.

What's the challenge?

• Communicating with customers in Swedish and English: Answering questions via chat, email, and phone – from simple website setup to more complex technical issues.
• Solving, not just answering: Finding the real root cause of a problem and fixing it so the customer doesn't have to reach out again.
• Gathering feedback: Passing on customer insights to our product and development teams so Webnode keeps getting a little bit better.
• Working with the team: Sharing tips and tricks with your Customer Care colleagues so everyone can really help anyone.
• Building a relationship with the Swedish market: Gradually getting to know the specifics and needs of Swedish-speaking customers.

What makes you the ideal candidate?

• Excellent Swedish (written and spoken) and English at least at a conversational level. Both languages are a must, english remains our main communication language inside the company.
• Empathy and patience: You know how to listen and don't give up, even when the customer isn't entirely sure what's going on with their website.
• A drive to solve problems: You enjoyed this in a previous role (even outside of customer support) and want to keep growing in it.
• Independence and teamwork: You can organize your own work, but also know when it's worth asking a colleague.
• Willingness to learn new things: Technology doesn't scare you and you have the basic knowledge about what domain or SEO means.

So why Webnode?

• Great colleagues (and food!). Cakes and other treats show up in our kitchens almost every week.
• Global reach with a local vibe – there are about 140 of us at Webnode, and over 3,000 across the whole team.blue group.
• We'll support your growth and your hobbies. Internal language courses plus a contribution toward an external course of your choice – whether that's guitar lessons or brewing your own beer.
• Unlimited vacation, flexible working hours, and the option to work from home.

If we've caught your interest even a little, send us your CV and we'll talk about the rest at the interview. We're looking forward to meeting you.

Bruno and Matěj

About the job

Company: Webnode CZ s.r.o.

Address: Hlinky 995/70, Brno - Staré Brno

Required education: High school, College

Required languages: English (Advanced) and Fluent level (native or near-native) of German

Benefits: Unlimited vacation, garden workouts, fresh fruits in a workplace, sport challenges in Strava, great coffee, day off for your birthday, home office, flexible working hours, company kindergarten, holidays that you celebrate, internal language courses, paternal vacation, contribution to any external courses, company library, 5-year anniversary gift, gift for your wedding day and birth of a baby, international breakfasts and other events, reduced mobile phone tariff and bank account, Webnode Premium Plans for free, and lots of others.

Employment: Full time

Employment duration: Fixed period

Contract type: Employment contract / contract for work